They have finally come back to us after chasing 2 weeks later and are stating the dogs or a high heel (I haven’t worn heels for months) caused it...
Thanks all hoping we can sort it out with them although haven’t replied to email today. So frustrating as we spent ages discussing what we needed...
We have 2 dogs which we told the retailers hence wanted something hardwearing and durable
Tbh we don’t know but can ask the fitter
We went to independent carpet company and spent over 6k on carpets and flooring we specifically asked for a hard wearing stair carpet due to...
