We have a problem with a engineered board that appears to have a windshake defect on it. New word I learnt today! I have a feeling the manufacturer will try and say it's a natural problem but from what I've been looking into it is a manufacturing issue? Has anyone else had this issue? Sent from my iPhone using Tapatalk
Merit. Can you post a picture. A windshake is a naturally occurring problem, but there may be an argument that the piece of wood should have been selected out during manufacture. Who made or supplied it, what was the grading of the flooring and can you find "their" grading definitions? Have they made any attempt to fill or repair the defect in manufacture?
Thanks for replying Andy. I will try and get a photo from the customer. It is a semi circle ring in the centre of the board. 15mm engineered. Pretty sure it's a rustic board is the cheapest range they do and most of their gear is pretty expensive! Can't remember if it was filled. Should of taken a picture when I was there but I just thought they would have to replace it Sent from my iPhone using Tapatalk
Was the defect evident when it was installed? If so you are going to struggle to make a claim if you are claiming it is a manufacturing issue. Read the warranty on most (if not all) wood floors, installation is acceptance of the board's quality as per the grading supplied. On the other hand if it occurred afterwards then it isn't a windshake as these occur whilst the tree is growing/living.
Not evident on installation, probably because the board has a brown stain over it. It is next to a radiator and the rad pipe is under this board. The pipes have been sunk into the sand cement pretty deep though. Could the heat cause the grain to lift? Something has caused it to raise since installation and within a few weeks? I have heard of this manufacturers engineered splitting over ufh. Sent from my iPhone using Tapatalk
Never heard of this term before so thanks for shining some light on this issue. the bottom line may be of interest to you...
lol, what ever happens I will replace the board just interesting to hear some other thoughts Sent from my iPhone using Tapatalk
